1. Introduction

Al Ain Approval Services ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.alainapproval.com, use our services, or interact with us in any way.

By using our website or services, you consent to the data practices described in this policy. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

We comply with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data and other applicable data protection regulations in the United Arab Emirates.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out forms on our website (contact forms, application forms, newsletter signup)
• Register for an account on our client portal
• Request our services or consultations
• Contact us via phone, email, WhatsApp, or live chat
• Subscribe to our newsletter
• Participate in surveys or promotions

This information may include:

• Full name
• Email address
• Phone number (including WhatsApp)
• Company name and trade license details
• Postal address
• Emirates ID or passport details (for service processing)
• Project details and documents
• Payment information

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage, including:

• IP address
• Browser type and version
• Operating system
• Device type (desktop, mobile, tablet)
• Pages visited and time spent on each page
• Referring website
• Date and time of visit
• Geographic location (country/city level)

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Service Delivery: To process your applications, provide consultations, and deliver our government approval services
• Communication: To respond to your inquiries, send service updates, and provide customer support
• Account Management: To create and manage your client portal account
• Marketing: To send newsletters, promotional materials, and service updates (with your consent)
• Website Improvement: To analyze usage patterns and improve our website functionality and user experience
• Legal Compliance: To comply with legal obligations and protect our legal rights
• Security: To detect and prevent fraud, abuse, and security incidents

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Government Authorities: To process your applications, we must submit your information to relevant UAE government departments (Municipality, Civil Defense, Environmental agencies, etc.)
• Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you (e.g., payment processors, email service providers)
• Legal Requirements: We may disclose information if required by law, court order, or government regulation
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity
• With Your Consent: We may share information with third parties when you have given us explicit consent to do so

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure servers and databases
• Access controls and authentication
• Regular security audits
• Employee training on data protection
• Physical security at our offices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve website performance
• Provide personalized content
• Analyze traffic and usage patterns

Types of cookies we use:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how visitors interact with our website
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used to deliver relevant advertisements

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

7. Your Rights

Under UAE data protection laws, you have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal information (subject to legal obligations)
• Right to Restrict Processing: Request limitation of how we use your information
• Right to Data Portability: Request transfer of your information to another service provider
• Right to Withdraw Consent: Withdraw consent for marketing communications at any time
• Right to Object: Object to processing of your information for certain purposes

To exercise any of these rights, please contact us using the information provided below.

8. Third-Party Links

Our website may contain links to third-party websites, including government portals, social media platforms, and partner sites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to remove that information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: